Do I have to return an item I didn't order?

Do I have to return an item I didn't order?

Your Rights When You Get Unordered Merchandise By law, companies can't send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn't order. You also don't have to return unordered merchandise. You're legally entitled to keep it as a free gift.

Can you keep stuff delivered by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

What do you do if you receive a package you didn't order?

If you receive a package that you did not order and is not a gift, please report it immediately. When a customer receives a package they didn't order, it may be a result of a scam sometimes called "brushing." "Brushing" scams occur when bad actors send packages to publically available names and addresses.

Can my credit card be charged before an item is shipped?

The seller is not breaking federal law by charging your credit card before she ships. ... According to the Federal Trade Commission, however, many credit card issuers do not allow merchants to charge your credit card before they ship.

Is it illegal to pretend you did not receive a package just to get a refund?

Yes, it's illegal and is considered fraud. You may be charged with a criminal offense.

What happens if an online retailer won't refund?

How to complain to a company if you didn't get what you paid for

1. Complain to the retailer.
2. Reject the item and get a refund.
3. Ask for a replacement.
4. Write a complaint letter.
5. Go to the ombudsman.

What do I do if I accidentally shipped a package to the wrong address?

You can request that the destination Post Office hold the item for you or have it returned to sender.

1. Verify that your shipment is eligible for Package Intercept.
2. If eligible, you can submit your request online after logging in with your USPS.com account.

Can you get in trouble for keeping a package that isn't yours?

When a company sends you an item that didn't order, it's called an “unsolicited good.” In these cases, you're well within your rights to keep them. ... Demanding that you pay for goods you didn't request is a criminal offense.

What happens if I get a package from China I didn't order?

What Should You Do If You Receive A Package You Didn't Order? Once you receive an unknown package that you didn't order from China. You need to check your credit card to make sure you are not charged. If you don't want to keep it, you can return it back to the sender if the address for return back is clear.

Will I be charged for backorder?

When an item is on backorder, you will not be charged for the merchandise until the item ships out (unless order was paid for in the form of a gift card).

Do you have to pay for unordered merchandise?

By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.

Is it legal to return an item that you did not order?

However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. This may discourage the seller from sending you bills or dunning notices, or it may help clear up an honest error.

What happens if you receive a shipment that was not ordered?

Law Regarding Receiving a Shipment That Was Not Ordered 1 Receiving the Wrong Item. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund ... 2 Other Unordered Merchandise. ... 3 Auto-Billing Issues. ... 4 Dealing With the Customer. ...

What to do if you get billed for merchandise you never received?

receipt requested, so you have proof of what the credit card issuer received. Include copies (not originals) of sales slips or other documents that support your position. Keep a copy of your dispute letter. nIt is important to send the letter to the correct company.